Returns & Refunds Policy

Made-to-Order Products

All Briana’s Cabanas merchandise is produced on demand after your order is placed. Because each item is made specifically for your order, we do not accept returns or exchanges for buyer’s remorse, incorrect size selection, color preference, or a change of mind.

Please review product details, available sizes, colors, and your order information carefully before completing your purchase.

Damaged, Defective, Misprinted, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you receive the wrong item, please contact Briana’s Cabanas within 30 days of delivery.

We will review the issue and work with our fulfillment partner to determine whether the order qualifies for a replacement or refund.

Please include:

• Your order number
• A brief description of the problem
• Clear photos showing the damaged, defective, misprinted, or incorrect item

Once we receive the required information, we will review your request and coordinate with our fulfillment partner regarding the appropriate resolution.

In most qualifying cases, you will not be required to return the damaged, defective, misprinted, or incorrect item unless we specifically ask you to do so.

Order Cancellations and Changes

Orders may be canceled or changed only while cancellation or modification is still available before production begins.

Because our merchandise is made to order, production may begin shortly after an order is submitted. Once an order has entered production, cancellation, changes, or edits may no longer be possible.

If you need to request a cancellation or change, contact us as soon as possible at brianascabanas@gmail.com. We cannot guarantee that a request can be completed once the order has entered fulfillment.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address at checkout. Please review your shipping information carefully before placing your order.

If you notice an error after placing your order, contact us as soon as possible. We will do our best to request an update before production or shipping begins, but changes cannot be guaranteed.

Additional production or shipping charges may apply if an order must be reproduced or reshipped because of incorrect or incomplete information provided at checkout.

Lost, Returned, or Undeliverable Packages

If a package is returned, lost, or cannot be delivered because an incorrect or incomplete shipping address was provided, a free replacement or refund may not be available.

Additional production or shipping charges may apply if the item needs to be reproduced or shipped again.

If your tracking information shows a delivery problem, please contact us with your order number so we can review the issue with our fulfillment partner.

Additional information about fulfillment and delivery is available in our Shipping Policy.

Refunds

Refunds are issued only when an order qualifies under the conditions described in this policy.

If your refund is approved, it will be issued to the original payment method used for the purchase.

After a refund is issued, the amount may take additional time to appear in your account depending on your bank, card issuer, or payment provider.

Questions or Order Issues?

For return, refund, replacement, or order questions, contact Briana’s Cabanas at brianascabanas@gmail.com.

Please include your order number, a description of the issue, and any relevant photos so we can review your request as quickly as possible.

You can also visit our Contact page for customer-support information.